M05/06 Quiz: Chapter 5 and 6 Quiz
A disciplined approach to solving quality problems before the design phase of a product is called:
quality function deployment.
a production standard.
A strategy for continuously improving performance at every level, and in all areas of responsibility is called:
total quality product
total systems approach
total quality control
total quality management
Decision points and competitive moves are elements of ____________.
the Delphi technique
a decision tree
What technique is used to keep employees aware of changes in the critical numbers used to measure a company’s processes?
The terms __________ are often used interchangeably.
problem solving and decision making
organizing and staffing
opportunity and decision making
problem solving and organizing
Statistical process control (SPC) is the use of statistical tools and methods associated directly with:
total quality management.
continuous-improvement process (CIP).
total quality control (TQC).
statistical quality control (SQC).
Within the TQM environment, suppliers and customers are thought of as ________ partners.
Within any market, the product to meet or beat in terms of design, manufacture, performance, and service is called a(n) __________.
Statistical process control (SPC) is the use of tools and methods to determine if a process is in control (____________) or out of control (____________).
operating; not operating
Basically, a(n) ____________ is a judgment reached after consideration.
Using an old poker card playing expression, “you’ve got to play the cards you’re dealt,” relates most closely to which decision-making term?
Positive partnerships with vendors and suppliers are based on ____________ and __________.
After all bills are paid, the financial “remains” from sales result in:
Brainstorming allows for and encourages group members to address ____________.
A manager that asks the following question, “What specific empirical research evidence do you have to support your conclusion?” would be a proponent of which decision-making model?
Which of the following is not an important contributing factor of successful brainstorming?
feeling of freedom of expression
no idea is too outlandish
Ignorance, prejudice, bias, limited experience, and greed are all near-sighted management approaches to which term relating to decision making?
A clear, concise, written declaration of an organization’s central and common purpose is defined as a(n):
Quality features originate with an organization’s __________.
all of the above
The initial step in the decision-making process is to ____________.
decide on your resources
look at the alternatives
define the problem
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